Sourced with Care improves the quality of life in communities from which we source. We achieve this through laying solid foundations by ensuring that ethical sourcing industry standards are met. But this is just the start. We go beyond established ways of working to deliver tangible benefits for communities and address wider issues for our industry.

"Our Sourced with Care programme aims to improve the lives of the communities from which we source. We know there are many issues, and we are only part of the solution, but our efforts to improve conditions in the tea industry are central to the way we do business at Twinings. It is something we all feel very strongly about, and I am really proud of the fact our interventions have already benefited so many people."

Bob Tavener, CEO, Twinings

Where we can make a difference

Transparency is important. We believe that being open about who we buy from will enable collaboration and ultimately tackle some of the industry challenges. Click on the map below to see where we source from.

Meeting International Industry Standards

For Twinings, responsible sourcing begins with ensuring that we know where our products and ingredients come from and that people making them are treated well and have safe and hygienic work environment. We work to ethically source all our tea, herbal ingredients and packaging.  

Currently, over 80% of the tea gardens from which we buy are certified by internationally recognized standards (such as Rainforest Alliance, Fairtrade or UTZ Certified). 

To date, 38% of our top herbs are ethically sourced. Achieving full transparency for herbal ingredients is more challenging due to the wide range of ingredients, supply chain structures, and the relatively small volumes, but this something we’re prioritising.  

For our non-agricultural supply chains (our own sites, packaging and co-packers), we monitor compliance through regular audits against our Code of Conduct. All of our high priority sites have now been audited. 

Twinings Community Needs Assessment

The Twinings Community Needs Assessment (TCNA) is designed to help us understand the needs of farmers, workers and communities in our supply chains. It is a detailed, holistic participatory framework, developed in consultation with expert organisations including Unicef, WaterAid, Solidaridad and GAIN.  

TCNAs cover 10 areas we believe are important elements of improving the lives of communities in our supply chain: Gender; Health and Nutrition; Children’s Rights; Lands Rights; Livelihoods; Water and Sanitation; Natural Resources; Farming Practices; Housing; and Working Conditions. They are conducted by our local team.  

Once we have a strong understanding of communities’ needs, we are able to address them through tailored interventions – showing other stakeholders that social conditions on tea estates can be improved while keeping the tea industry thriving. 

Strong Partnerships

Industry-wide change will only happen if all our work can be scaled-up and leveraged. That is why we are partnering with NGOs, supply chain partners, companies, governments, industry associations and local communities to help tackle the broader structural challenges affecting the tea sector. 

 Twinings is also founding member of the Ethical Tea Partnership (ETP), which works to improve conditions across the industry, from discrimination to safe use of agrochemicals. 

"HERproject is a collaborative initiative that strives to empower low-income women working in global supply chains. As part of Twinings' commitment to support women and girls, we partnered with the company to deliver work place trainings to increase health awareness and access to health services for female employees at tea plantations in Kenya. Given the success of the pilot, we look forward to scaling up our impact with tea plantations and smallholder farmers in Twinings' Kenyan supply base."

Christine Svarer - HERproject Director, BSR

"Twinings’ partnership with CARE in Sri Lanka and Malawi is at the forefront of social innovation and has the potential to create sustainable, industrywide change. Together, we are establishing powerful models for community empowerment and positive social development."

Laura Hawkesford – Head of Private Sector Engagement, CARE UK

"It is fantastic to see Twinings going beyond compliance in its approach to human rights due diligence. Through the community needs assessments, Twinings is engaging with the communities they source from in order to better understand the situation for women, children and workers,enabling them to develop innovative partnerships to tackle systemic challenges."

Charlotte Williams - Head of Child Rights and Business Engagement, Unicef UK


You can download the Twinings Ovo Code of Conduct below: